Customer Service & Support

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tom Willoughby 
 
 
 
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Jo, Jaden & Tony did an excellent job! I started with a cleanout and inspection of my chimney & flues that I have been meaning to get work done on since we moved in. They were very professional and did quality work. The team also completed the install of our electric fireplace, so we sealed the fireplace flue at the cap & damper (which has been amazing for HVAC efficiency & external noise reduction) and while they were resealing & repairing the chimney, they relined my utility flue that was undersized. Honestly, I wish I would have done this years ago, but better late than never. Thanks SureGlow team!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tim Beasley 
 
 
 
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Fluesbrothers came out and check our chimney and fireplace inside and out as we are just moving in and were unsure what may or may not need to be attended to. Everybody we spoke to and interacted with knowledgeable, nice, thorough, and clean. They laid down fabric to keep our floors clean. They were very thorough in the inspection and cleaning and showed me all of the pictures taken and recommendations for a couple things. Very transparent and honest. Definitely recommend Fluesbrothers!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Gale Swihart 
 
 
 
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The technicians performed a repair for us yesterday and were exceedingly professional, courteous, and friendly.  The lady whom we spoke with when scheduling was knowledgeable and extremely polite also.  I highly recommend this company.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Smith 
 
 
 
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Met with Chris and Ben for an inspection, cleaning, and bid for some work. Extreme professionalism, transparency, information, and timeliness. 100% recommend reaching out.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Kabala 
 
 
 
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My technician Jo was one of the original installers for my wood stove insert, and his annual cleaning/inspection this year was both quick and thorough. He didn't try to upsell me on any unneeded extra services, and everything was clean after he left. Sticking with SureGlow.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Vanessa Picado 
 
 
 
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I called NW Arkansas Chimney Sweep for a flue repair and was realy impressed. They were on time and stuck to the budget, which is always nice. The team was SUPER easy to work with and made sure to leave everything tidy when they finished. They figured out the issue quickly. Definitely worth considering if you need help with your chimney
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 H PO 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
This chimney company is worth my time to expound upon and is a pleasure to work with. Highest recommendations !!! Jo is very professional, ethical and very courteous in answering to my chimney questions.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 James Watson 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We recently had our chimney serviced and sealed, and the entire experience was outstanding from start to finish. Aiden came out last week to give us an estimate, (we live in Topeka) and he was extremely professional, knowledgeable, and very personable. He took the time to explain everything clearly and made us feel confident in the work being done.

Today, Jaden and Sam completed the job, and they were fantastic! They worked hard, were efficient, professional, and respectful throughout the entire process. They also did a great job cleaning up afterward, which we really appreciated. Very nice young men who clearly take pride in their work.

It’s refreshing to find a company with employees who are not only skilled, but also courteous and dependable. Highly recommend this company for anyone needing chimney work done!