Chimney Service Provider in Fayetteville: SureGlow Stove & Chimney Is Happy to Serve This Area

Here at SureGlow Stove & Chimney, we take what we do seriously, knowing that quality chimney and fireplace services keep Fayetteville homeowners safer and more comfortable. Book your next service with us today.

Our Chimney & Fireplace Services Cover It All

From fixing up cracks in your firebox to installing a new chimney cap or chase cover, we’ve got all of your chimney and fireplace needs taken care of, from bottom to top. Count on us for the following:

We can also handle your installation needs. We sell and install wood stoves, gas stoves, gas inserts, wood inserts, gas log sets, wood cookstoves, and more. If any of those heating systems seem like the right fit for your household, turn to us. Our qualified and certified technicians would be happy to help you get the process completed.

We serve homeowners in Fayetteville, Springdale, Elm Springs, Shady Grove, Farmington, Fayetteville Junction, Johnson, and more. Call or request an appointment with us online today.

Understanding Your Chimney’s Anatomy

Now, when most look at their fireplace, they see it as just that – a fireplace connected to a chimney. But when our certified and professional technicians look at it, we see a series of important parts and components, all necessary for keeping your home safer while you’re trying to heat it.

All that said, understanding how your chimney is set up can help you identify problems earlier. Here are the main components that make up mostly every chimney system.

  • Chimney Cap: The chimney cap sits at the top of your chimney, covering the chimney opening. It is just above the crown and is usually made of galvanized steel, aluminum, stainless steel, or copper. If your cap is missing or damaged, water can enter your home and cause damage to the flue. Chimneys are also a common place for animals to nest, but a secure chimney cap keeps them out.
  • Chimney Crown: The chimney crown is a large concrete slab that seals and protects the area around the top of the flue. Crowns should slant downwards and hang slightly over the edge of the chimney to direct water out and away from the sides of your masonry.
  • Chimney Liner: Chimney liners line the inner walls of your chimney, protecting it from the corrosive smoke, fumes, and gases that flow through it. These fire byproducts can break down your venting system significantly, increasing your risk of fire hazards. Liners boost efficiency and minimize the risk of gas leaks and fire hazards.
  • Chimney Damper: The chimney or fireplace damper is a movable metal piece that is usually located either above the firebox or at the top of the flue. It can be opened to control the airflow and regulate the draft. When your fireplace is not in use, a closed damper helps to seal the chimney, preventing downdrafts and heat loss.
  • Chimney Flue: Every wood-burning or gas fireplace has a flue. Flues are critical to chimney and fireplace safety. The flue is the inner lining of the chimney that carries smoke and other contaminants from the fireplace or stove to the outside. It is usually made of ceramic, metal, or clay tile.
  • Firebox: The firebox is the part of the fireplace where the fire actually burns. The firebox has to withstand high temperatures so it is usually made with fire-resistant materials like firebrick or refractory paneling.
  • Smoke Chamber: The smoke chamber is located above the firebox and below the flue. It’s shaped like an upside-down funnel and is designed to direct smoke from the fire up into the flue, so that it can quickly and effectively exit your home. A smooth smoke chamber minimizes backdraft and creosote accumulation.

As you can see, there’s a lot that goes into a well-working chimney, so trusting a qualified and well-trained team of techs to tackle the job is a must. If you’re in the Northwest Arkansas area, hire our crew for the quality, personalized care you deserve.

What Are Some Common Chimney Scams?

The ”Too Good To Be True” Offer

Everyone loves a good discount, but “you get what you pay for” is a common saying for good reason. While it’s true that some chimney companies will offer promotions from time to time, services that are far below normal market prices should be treated with skepticism. 

It’s a frequent tactic for a fraudulent chimney sweep to offer a low inspection price, only to tack on fees as the repair work goes on. A real professional will give you a price quote upfront.

Pop-up Chimney Sweeps

If your doorbell rings only to leave you opening your door to someone who claims to be a chimney professional, this could be a scam. They may say they’ve seen something wrong with your chimney and they can offer you a discounted inspection or repair work.

This is a red flag. Chimney sweeps aren’t door-to-door salesmen. It is difficult to diagnose a chimney issue without an inspection, and reputable chimney companies are usually booked out days to weeks in advance, so the chances that a qualified technician will have time for an unscheduled visit are low. Similarly, be wary of random cold calls where someone tries to sell you a service over the phone.

The Not-So-Pros

The chimney industry is not nationally regulated, and most states don’t require chimney sweeps to hold a state license. But with a little groundwork, there are ways to verify that your chimney professional is legitimate.

  • Are they certified by the Chimney Safety Institute of America (CSIA)? Head to CSIA’s website to use their handy search tool.
  • Is the company they work for a member of the National Chimney Sweep Guild (NCSG)?
  • Is the business accredited by the Better Business Bureau (BBB)? Their website is easy to navigate to find registered businesses. (And if you’re a victim of a scam or attempt, you can report it to them.)
  • Do their reviews show a track record of reliable, consistent work? Google reviews, Angi, and Yelp are great resources to see what other customers have said.

The “Pay First, Work Later” Scam

It’s not completely unreasonable for a chimney company to ask for a service fee or deposit before they schedule an inspection or repair work since last-minute cancellations can be costly. However, no company should ask you to pay a full fee before they set foot in your home. If this happens, you should do a little more research before going through with the payment.

Hire a Chimney Company You Can Trust in Fayetteville

Did you know that Fayetteville is one of the largest cities in Arkansas? It’s widely known for its beautiful sights, community events, many boutiques and shops, always-evolving culinary scene, and more. What we’re basically saying is, if you want to stay busy and entertained in Fayette, it shouldn’t be a problem.

So, what are some suggestions for things to do when the weather is nice?

And what about when rain, snow, and heavy winds are making an appearance? Well, if you feel like venturing out, a trip to the library is always an option, as is visiting fun indoor spots, like the Arkansas Air and Military Museum.

Or, you could just hunker down and sit in front of your warm fireplace all evening. Just make sure it’s running well and in tip-top shape by booking regular maintenance with the team here at SureGlow Stove and Chimney. We serve Tontitown, Greenland, Harris, Harmon, and countless areas surrounding.

What Company Should I Hire for My Chimney Needs?

You can’t always tell when there is something wrong with your chimney or fireplace – and most chimney issues aren’t visible to homeowners until it’s too late. Since it’s not easy to spot an issue with a chimney’s structure or equipment, this often leaves homeowners at the mercy of industry professionals to provide an accurate analysis.

Unfortunately, like most industries, some dishonest people lurk in the shadows of the world of chimney techs, just waiting for an opportunity to take advantage of someone. Scammers are betting on the fact that you haven’t climbed your roof to take a close look at your chimney or that you don’t have regular chimney maintenance. They also know that most don’t know what to look for to see if their chimney actually needs repairs or not.

The best way to avoid falling victim to one of these scammers is to learn what to look out for and to always work with a trusted chimney service company for all of your system’s needs.

  • Make sure you only hire sweeps that are certified with the Chimney Safety Institute of America (CSIA).
  • Hire a team with a strong reputation in the area (be sure to browse online reviews).
  • Check that the company is both licensed and insured. 

The good news for homeowners in the Northwest Arkansas area is that SureGlow Stove and Chimney checks all the boxes – we’d be happy to help you with it all.

Contact Us!

417-386-3897

Explore our options and get expert advice.

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We’re Here for You

Avoid the possibility of a chimney scam or low quality service by booking annual inspections with a trustworthy chimney company like SureGlow Stove and Chimney. We’re a fully licensed and insured member of the NCSG, and our sweeps are CSIA-certified. We’d be happy to help you with any and all of your chimney or venting needs.

Wondering how to get this process started? Give us a call or schedule an appointment online today.

Harrison is a city we’re proud to serve. If you’re in Northwest Arkansas, count on SureGlow.